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Technology Beyond the Home Finalist

A Partnership Hub Designed Around the Customer Journey

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Design Challenges and Smart Fixes

Staff needed simple, scene-based control of a room with multiple automated turntables, lighting, video, and audio working together

A single Touch Pure Flex switch at the room's threshold was programmed with discrete modes (Welcome, Demo, Cleaning, All Off), each triggering the full combination of systems needed for that moment without requiring staff to understand the underlying technology. 

Sales staff needed to control product rotation at their own pace during live demonstrations, not just via automated cycling

A manual override foot switch was added to each turntable, letting staff pace rotation to match their talking points while customers watched. 

A large window opposite the meeting room screen caused glare that disrupted video calls

Motorised blinds were added and integrated directly with the video conferencing system, closing automatically the moment a meeting starts, with manual override still available. 

Customer journey needed to feel continuous moving from the demonstration room into the meeting room

A second BrightSign digital signage screen was added beside the main boardroom display specifically as a welcome screen, maintaining visual consistency across both spaces. 

"This automation complements the sales team member's customer experience techniques rather than distracting from their approach."

Epitome Living

United Kingdom

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